About Us


MHEC is the State of Maryland's higher education coordinating board responsible for establishing statewide policies for Maryland public and private colleges and universities and for-profit career schools. MHEC also administers state financial aid programs that affect students on a statewide basis.

Our Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

  • Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do 
  • Timely and Responsive: We will be proactive, take initiative, and will try to anticipate your needs. 
  • Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures 
  • Accessible and Convenient: We will continue to simplify and improve access to information and resources. 
  • Truthful and Transparent: We will advance a culture of honesty, clarity, and trust. 
  • Resolution: We will inform constituents clearly and concisely and provide assistance in a timely manner

For more information on the State of Maryland's customer service program, or to submit a suggestion, please visit Maryland.gov/CustomerService.

Please direct all questions or comments about our web site to:  webmgr.mhec@maryland.gov. We welcome email correspondence from anyone, but we do not accept attachments.​​​